PAYMENT
Payment Methods
To ensure a secure and convenient shopping experience, Fineitalianeyewear.com supports various payment options. Here are the methods you can use to make purchases on our site:
- Credit and Debit Cards: We accept all major credit and debit cards, including Visa & MasterCard. All transactions are secured through advanced encryption systems to ensure the utmost security of your personal and financial data.
- PayPal: For those looking for a quick and secure payment option, we also offer the ability to pay via PayPal. This method allows you to complete purchases without sharing your financial details with the seller, using just your PayPal account.
- Bank Transfer: We also offer the option to make payments via bank transfer. The necessary details for the transfer will be provided at the time of purchase, and we will ship your order as soon as we have confirmation of payment.
Currency and Exchange Rates
All payments on our site are made in EURO (€). We are not responsible for any costs associated with currency exchange rates. The responsibility for any price differences due to currency conversion falls on the customer. We recommend checking the current exchange rate and any fees with your bank or payment service provider before making a purchase.
Payment Security
The security of your transactions is our top priority. We implement the most advanced security technologies to protect all transactions on our site. Additionally, credit card information is never stored on our servers, providing an added level of protection.
For any questions or needs related to payment methods, do not hesitate to contact our customer service. We are here to help ensure that your shopping experience is as smooth and secure as possible.
SHIPPING
Rates & Policy
Fineitalianeyewear.com offers free shipping for all orders within the European Union and Switzerland. Typically, orders are delivered within 7 working days, depending on the destination country.
Requests for orders to countries outside the European Union and Switzerland will be automatically canceled.
Shipments to PO boxes are not allowed; orders with such addresses will be automatically canceled.
Shipping Tracking
We will send you a confirmation email containing the courier details and the tracking number as soon as the order has been shipped.
Delivery
It is recommended to check the condition of the goods upon delivery. If the goods are damaged or the packaging is open, you have the option to refuse the delivery or accept it with reservations.
RETURNS
You have the option to withdraw from the contract and return any product purchased from Fineitalianeyewear.com for any reason within 14 days of receiving the shipment. Here are the steps to follow for a return:
- Ensure the product is complete with all original packaging elements, such as the decorative box, the suede case, the microfiber pouch, the microfiber cloth for cleaning the glasses, and the warranty. Items must be unused and undamaged, such as scratches or signs of wear.
- To initiate the return process, visit our website to complete the online return request or contact our customer service team. You can call us at +39 0323 800 939, contact us via WhatsApp at +39 351 676 4886 from Monday to Friday, from 09:00 to 16:00, or send an email to support@stiloptic.com. Indicate the order number and the items you intend to return.
- We will provide you with a return authorization number (RA) that you must attach to your return package.
- After receiving the authorization, the purchased items must be sent within 14 days from the notification of your decision to withdraw from the contract. Return the goods to this address:
Returns from European Union Countries
Stiloptic
Via Nazionale 62D
28831 Baveno VB – Italy
Returns from Switzerland
Stiloptic
Casella Postale 761
6614 Brissago – Switzerland
The cost of the return shipment is borne by the sender and it is recommended to use a trackable shipment, as Fineitalianeyewear.com is not responsible for theft or loss during transport.
5. Wait up to 10 working days for the refund to appear on your bank account. You will be contacted by our customer service to provide us with your IBAN.
Remember that items purchased from other authorized retailers must be returned to the original point of purchase.
WARRANTY
Warranty Policy
Fineitalianeyewear.com offers a warranty on its products to protect against breakages caused by material and manufacturing defects not visible to the naked eye, detected within two years from the date of delivery. This warranty is valid only for the original purchaser and requires the presentation of a proof of purchase, in accordance with Legislative Decree No. 24 of February 2, 2002, which implements Directive 99/44/EC. To make use of the Legal Warranty, the defect must be reported within two months of its discovery.
Exclusions from Stiloptic’s warranty coverage include:
- Defects caused by improper or abusive use, alterations, repairs, or unauthorized manipulations.
- Deformation and consequent breakage of hinges caused by accidents such as impact, crushing, or sitting on the glasses.
- Deterioration of the enamel or paint due to use in extreme conditions.
- Aging of the product due to the normal use of materials, such as scratches, chips, and marks.
- Damage or alteration of color due to exposure to chemicals, such as detergents, hair spray, alcohol-containing perfumes, or makeup products. To report a manufacturing defect, contact our customer service team by sending an email to support@stiloptic.com, including your order number.
Missing or Defective Goods
As soon as you receive your order, we invite you to check it immediately to ensure that everything meets your expectations. If you find that the order is incorrect, an item is missing, there is a material or manufacturing defect, or it is damaged, here is what to do:
- Contact our customer service team by sending an email to support@stiloptic.com. Include your order number in the message. It is important that you contact us within 14 days of receiving the package; after this period, we cannot take responsibility for the items in question.
- Fill the claim form and attach it with clear photos of the wrong or damaged item(s) you received to the email. Make sure to include the code of the glasses, which is usually found on the inside of the left temple, the delivery slip, and the package itself.
- Specify in your communication whether you prefer to receive a replacement (confirming the delivery address) or a refund.
Our customer service team will review the information provided and conduct further investigations. We will contact you as soon as possible to communicate our decision. Returns are only accepted for items purchased directly from fineitalianeyewear.com. Items bought from authorized retailers must be returned to the original point of sale.