You have the option to withdraw from the contract and return any product purchased from for any reason within 14 days of receiving the shipment. Here are the steps to follow for a return:

  1. Ensure the product is complete with all original packaging elements, such as the decorative box, the suede case, the microfiber pouch, the microfiber cloth for cleaning the glasses, and the warranty. Items must be unused and undamaged, such as scratches or signs of wear.
  2. To initiate the return process, visit our website to complete the return request and send it by mail on or by Whatsapp on +39 351 676 4886. Indicate the order number and the items you intend to return. If the return is due to a defect, we ask you to attach a photo clearly showing the issue encountered.
  3. We will provide you with a return authorization number (RA) that you must attach to your return package.
  4. After receiving the authorization, the purchased items must be sent within 14 days from the notification of your decision to withdraw from the contract. Return the goods to this address: 
Returns from European Union Countries


Via Nazionale 62D

28831 Baveno VB – Italy

Returns from Switzerland


Casella Postale 761

6614 Brissago – Switzerland

The cost of the return shipment is borne by the sender and it is recommended to use a trackable shipment, as is not responsible for theft or loss during transport. 

5. Wait up to 10 working days for the refund to appear on your bank account. You will be contacted by our customer service to provide us with your IBAN.

Remember that items purchased from other authorized retailers must be returned to the original point of purchase.