Warranty Policy

Fineitalianeyewear.com offers a warranty on its products to protect against breakages caused by material and manufacturing defects not visible to the naked eye, detected within two years from the date of delivery. This warranty is valid only for the original purchaser and requires the presentation of a proof of purchase, in accordance with Legislative Decree No. 24 of February 2, 2002, which implements Directive 99/44/EC. To make use of the Legal Warranty, the defect must be reported within two months of its discovery.

Exclusions from Stiloptic’s warranty coverage include:

  • Defects caused by improper or abusive use, alterations, repairs, or unauthorized manipulations.
  • Deformation and consequent breakage of hinges caused by accidents such as impact, crushing, or sitting on the glasses.
  • Deterioration of the enamel or paint due to use in extreme conditions.
  • Aging of the product due to the normal use of materials, such as scratches, chips, and marks.
  • Damage or alteration of color due to exposure to chemicals, such as detergents, hair spray, alcohol-containing perfumes, or makeup products. To report a manufacturing defect, contact our customer service team by sending an email to support@stiloptic.com, including your order number.

Missing or Defective Goods 

As soon as you receive your order, we invite you to check it immediately to ensure that everything meets your expectations. If you find that the order is incorrect, an item is missing, there is a material or manufacturing defect, or it is damaged, here is what to do:

  1. Contact our customer service team by sending an email to support@stiloptic.com. Include your order number in the message. It is important that you contact us within 14 days of receiving the package; after this period, we cannot take responsibility for the items in question.
  2. Fill the claim form and attach it with clear photos of the wrong or damaged item(s) you received to the email. Make sure to include the code of the glasses, which is usually found on the inside of the left temple, the delivery slip, and the package itself. 
  3. Specify in your communication whether you prefer to receive a replacement (confirming the delivery address) or a refund.

Our customer service team will review the information provided and conduct further investigations. We will contact you as soon as possible to communicate our decision. Returns are only accepted for items purchased directly from fineitalianeyewear.com. Items bought from authorized retailers must be returned to the original point of sale.